Privacy Policy, Terms & Delivery Policy

About Yenkasa Store

Yenkasa Store is operated by Yenkasa-Soft-O-Tech and provides an online marketplace where sellers can list and sell clothing, fabrics, wigs, shoes, bags, accessories, imported products and other approved goods.

By using Yenkasa Store, you agree to the policies below.

Privacy Policy

1. Information We Collect

We may collect the following information when you use Yenkasa Store:

• Full name.
• Email address.
• Phone number.
• Delivery address.
• Billing and payment information.
• Product orders and order history.
• Seller account details.
• Device and browser information.
• Cookies and website usage information.

We do not store your full card details. Payments are processed through trusted third-party providers such as Paystack.

2. How We Use Your Information

Your information is used to:

• Create and manage your account.
• Process orders and payments.
• Arrange deliveries.
• Contact you about your orders.
• Prevent fraud and abuse.
• Improve our website and services.
• Send verification emails, order updates and support messages.

3. Sharing of Information

We only share information when necessary:

• With payment providers for processing payments.
• With delivery partners and riders to complete deliveries.
• With sellers so they can fulfill your order.
• If required by law or to protect our platform.

We do not sell your personal information.

4. Cookies

Yenkasa Store uses cookies to:

• Keep users logged in.
• Remember preferences.
• Improve speed and website experience.
• Track website usage and analytics.
• Support future advertising and promotions.

You can disable cookies in your browser, but some features may stop working.

5. Data Security

We take reasonable steps to protect your information using secure servers, passwords, verification systems and encrypted payment providers.

However, no website is completely secure, so users should also keep their passwords private.

Terms and Conditions

1. Marketplace Role

Yenkasa Store is a marketplace that connects buyers and sellers.

Sellers are responsible for:

• Providing accurate product details.
• Delivering the correct product.
• Updating product availability.
• Responding to buyer orders.

Buyers are responsible for:

• Providing correct delivery information.
• Making payment before delivery where required.
• Inspecting products when received.

2. Seller Commission

Yenkasa Store charges a 10% commission on all successful sales made through the platform.

This commission is used for:

• Website maintenance.
• Payment processing.
• Customer support.
• Marketing and platform development.

In some promotional periods, Yenkasa Store may temporarily reduce or remove the commission.

3. Payments

• Payments may be made by card, mobile money, bank transfer or other approved methods.
• Orders are only confirmed after payment has been verified.
• Yenkasa Store may temporarily hold seller payments until the order has been delivered or completed.
• Seller payouts may be delayed if there is a dispute, fraud concern or failed delivery.

4. Delivery Policy

Delivery Charges

Unless clearly stated otherwise on the product page or promotion, all delivery charges are paid by the buyer.

Delivery fees may depend on:

• Location.
• Size or weight of the product.
• Delivery method selected.

Delivery Time

Estimated delivery times may vary depending on the seller and location.

Typical delivery times:

• Accra: 1-3 business days.
• Outside Accra: 2-7 business days.
• Imported or preorder items: according to the seller's stated timeline.

Failed Deliveries

A delivery may fail if:

• The buyer provides the wrong address or phone number.
• The buyer is unreachable.
• The buyer refuses the order without valid reason.

Additional delivery charges may apply for a second attempt.

5. Refunds and Rejected Orders

Yenkasa Store holds seller payments until delivery has been completed and confirmed.

If a seller fails to deliver an order within 1–3 business days after the expected delivery date, and no valid reason or update is provided, the order may be cancelled and the buyer will receive a full refund.

If the delivered product is different from what was ordered, significantly different from the description, damaged, fake, incomplete or incorrect, the buyer may request a refund within 48 hours of delivery.

To request a refund, the buyer may be required to provide:

• Photos or videos of the product received.
• A description of the issue.
• Proof of delivery or communication with the seller.

Where required, the buyer must return the product to the seller before a refund is issued. Refunds will only be processed after the returned product has been received and confirmed by the seller or by Yenkasa Store.

Refunds may be approved when:

• The seller fails to deliver the order.
• The wrong item was delivered.
• The item is significantly different from the description.
• The item is damaged before or during delivery.
• The seller cannot fulfil the order.

Refunds may not be granted when:

• The buyer changes their mind after delivery.
• The buyer ordered the wrong product or size.
• The buyer provided the wrong address or phone number.
• The product has been used, washed, damaged or altered by the buyer.
• The complaint is made more than 48 hours after delivery.

Approved refunds will be processed within 1–5 business days to the buyer’s original payment method.

6. Prohibited Products

The following may not be sold on Yenkasa Store:

• Illegal items.
• Counterfeit or fake products.
• Dangerous products.
• Weapons.
• Adult or restricted content.
• Stolen goods.
• Fraudulent products.

Yenkasa Store may remove any listing that violates these rules.

7. Seller Listing Rules

Sellers must:

• Use real product photos.
• Provide honest descriptions.
• State if an item is used, imported or preorder.
• Keep prices and stock updated.

Yenkasa Store may suspend or remove sellers who repeatedly violate these rules.

8. Account Suspension

We may suspend or permanently ban accounts that:

• Commit fraud.
• Abuse the platform.
• Post fake products.
• Harass other users.
• Repeatedly fail to complete orders.

9. Limitation of Liability

Yenkasa Store is not responsible for losses caused by:

• Delays by delivery partners.
• Incorrect information provided by users.
• Seller misconduct outside the platform.
• Temporary website outages or technical problems.

However, we will do our best to resolve disputes fairly.

10. Changes to These Policies

Yenkasa Store may update these policies from time to time. When changes are made, the updated version will be posted on the website with a new effective date.

Contact Information

For support, complaints or questions:

• Company: Yenkasa-Soft-O-Tech.
• Website: www.yenkasa.xyz/store.
• Phone: 0537044801.
• Email: [email protected].

By using Yenkasa Store, you agree to these policies and terms.